Terms of service

*This English version is a translation provided for convenience. In case of any discrepancy, the Spanish version prevails.*

Last updated: 22 October 2026

1. Who we are

Data by Integrafy is a product information management (PIM) service provided by Ecomm360 SL, registered in Spain. These terms govern the use of the service; by creating an account, you accept them on your own behalf or on behalf of the company you represent.

2. The service

Data by Integrafy lets you centralise, enrich and distribute product catalogues. The features available and the usage limits (products, users, connected stores, storage, AI actions) depend on the plan you subscribe to, as described on the pricing page.

3. Free trial

All plans include a 30-day trial with no card required. When it ends, nothing is deleted: you can activate your subscription or export your data and close the account.

4. Price, billing and cancellation

Direct subscriptions are billed monthly in advance. New subscriptions purchased through Shopify are charged in Shopify every 30 days: Start €199, Growth €449 and Scale €899. It is a single fee for the PIM, with the Shopify connector included and no surcharge for the connection.

Published prices exclude VAT.

There is no minimum term: you can cancel at any time. For direct subscriptions, the service remains active until the end of the paid period. For Shopify subscriptions, cancellation takes effect immediately and does not trigger an automatic refund; a PIM free trial that is still running keeps its end date. These conditions are also shown before you confirm cancellation in the app.

The Custom plan is governed by the conditions of its own contract, which prevails over these terms where they differ.

5. Your data is yours

The catalogue, images and other content you upload to the service belong to you. You can export them at any time in standard formats (CSV, XLSX, JSON). When you close your account, the data is deleted from active systems within a reasonable period, without prejudice to backups, which expire according to their normal cycle.

6. Acceptable use

You agree to use the service lawfully, not to attempt to access data from other accounts, not to resell the service without prior agreement and to keep your credentials confidential (including API and MCP credentials, which you can revoke at any time from the settings).

7. Availability and support

We work to keep the service continuously available, with maintenance windows announced in advance where possible. Support is provided by email according to the plan subscribed. These terms do not include a service level agreement (SLA) unless expressly agreed in the Custom plan.

8. Liability

The service is provided "as is". To the extent permitted by law, the total liability of Ecomm360 SL to the customer is limited to the amount paid for the service in the twelve months preceding the event giving rise to it. We are not liable for indirect damages or loss of profits.

9. Changes

We may update these terms and the published plans. Changes affecting active customers will be communicated by email with reasonable notice; if you do not agree, you can cancel before they take effect.

10. Governing law

These terms are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals that have jurisdiction under the law.